Revolutionary changes are sweeping through a nation, transforming tedious processes into seamless experiences! From instant insurance claims to automated court procedures, discover how te...

According to Dmitry Muna, the Deputy Minister of the Ministry of Digital Development, Innovations, and Aerospace Industry of Kazakhstan, the transition to a digital format for government services is yielding impressive results.

https://kazpravda.kz/n/evroprotokol-v-zakone/2025-02-28 07:10:09

As recently reported during a press conference at the Central Communications Service, a representative of the digital ministry announced that over 1,200 business processes have been reengineered in Kazakhstan to enhance the efficiency of government agencies and reduce bureaucratic barriers.

Examples of these improvements are readily available. Previously, drivers involved in road accidents faced numerous challenges. They had to wait for hours for police officers to arrive and deal with paperwork for the incident report, and if the case went to court, the process could extend up to 10 days. Furthermore, the procedure for receiving insurance payouts could take as long as two months.

To address these issues, the European Protocol was introduced—a mechanism for simplified accident reporting without police and court involvement. Now, drivers can document incidents through the mobile application Europrotocol App, adhering to established requirements. This significantly accelerates the process, allowing insurance payouts to be received within five days.

According to the press service of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan, a total of 10,705 accidents have been reported using the European Protocol. The total payout amount has reached 185.7 million tenge. The Europrotocol App is available on the Apple Store and Play Market, and its use is regulated by the laws of the Republic of Kazakhstan on "Road Traffic" and "Mandatory Insurance of Civil Liability of Vehicle Owners."

Digitalization has also impacted the area of compulsory enforcement of court acts and other mandatory decisions. Previously, this procedure was accompanied by multiple challenges, including the involvement of private bailiffs who demanded 25% of the fine amounts, complicating the removal from the debtor registry. To resolve these issues, the digital ministry proposed to fully automate the initiation of enforcement proceedings. Now, debtors receive notifications via SMS, without the involvement of third parties, and private bailiffs have been excluded from the process.

As a result of the new system, citizens have managed to settle their debts and save 8 billion tenge over the year. If in 2023 there were 3,218,732 cases initiated, this number dropped to 381,061 in 2024.

The vice minister noted that previously, in Kazakhstan, the conclusion of contracts and payment for medical services occurred through three different information systems, which created numerous inconveniences. To eliminate these problems, a unified payment system for medical services was developed and implemented.

Finally, a decision was made to fully transition to electronic medical certificates. The savings from discontinuing the purchase of paper carriers amounted to 450 million tenge, while bringing this service sector out of the shadows generated 7.5 billion tenge. Additionally, there has been a significant increase in the number of certificates and sick leaves issued.

According to the management of the Ministry of Digital Development, Innovations and Aerospace Industry, the implementation of digital technologies has helped eliminate the notorious human factor, reducing corruption risks for a wide range of public services and processes. This includes the selection of teachers for professional development courses, assessment of the quality of preschool organizations, obtaining disability status, accounting for mobilization resources, undergoing medical commissions, and acquiring military IDs.