The investigation began after a complaint from one of the victims regarding the work of a coach who promised people "million-dollar profits." As established by department specialists, the entrepreneur did not formalize contracts or issue fiscal receipts. Instead of the promised monthly courses, participants received only a few sessions, after which the trainer would stop the training, citing personal circumstances. Many took out loans, expecting to quickly pay them off, but ended up without money and the promised knowledge.
Following the submission of collective claims, the department initiated an unscheduled inspection. The number of victims increased to 18, including residents of the Almaty and Kostanay regions, as well as Astana. As a result of the inspection, the agency filed a lawsuit on behalf of the victims.
During the investigation, the coach partially compensated the damages – three victims received 850,000 tenge each, and two others received 450,000 tenge each. Ultimately, only half of the total damage amount was returned. The court ordered the coach to reimburse the remaining victims.
Moreover, during the proceedings, it was revealed that the defendant had previously won a tender for the renovation of a school but failed to pay the contractors. After the matter was made public on social media, the debt was settled.
The Consumer Rights Protection Committee reported that in 2024, there were 877 complaints about educational services. Consumers most often express dissatisfaction with the low qualifications of teachers, refusal to refund money, and discrepancies between the promised and actual training. The agency recommends thoroughly checking information about courses, formalizing contracts, and demanding receipts.