The videos shared on social media do not capture this interaction; instead, they show the subsequent interaction after the agent boarded the plane and repeated the request to change seats. Due to the initial inaction of the customer and repeated refusals to change seats, he was asked to exit the aircraft in accordance with the airline's policies. The decision to remove the passenger was in no way related to his ethnic background, and we have refunded him and his companions for the flight," the statement published on the Home of Fight portal on social media reads.